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GUEST SERVICES

Accessible Seating
Timmons Arena welcomes all guests. Accessible seating is located throughout the facility and is available for purchase on a first come, first served basis, to the patron with disability and one guest. An elevator is located in the lobby to aid in providing access to the upper and lower level seating areas.

Animals
With the exception of service animals and animals that are part of an exhibit or show, animals or pets are not permitted in Timmons Arena.

Box Office
The Timmons Arena Box office is located inside the main lobby of the arena.

  • Hours of operation are 10:00 a.m. to 5:00 p.m. Monday – Friday.
  • The box office is open Saturdays and Sundays on event days only.
  • The Box office opens at least one hour prior to a ticketed event.
  • Methods of payment accepted are cash, Visa, MasterCard, American Express and Discover credit cards. Checks are not accepted.

Camera Policy
Restrictions on the use of still cameras vary by event. Please call in advance to get additional camera-policy information prior to a specific show at (864) 294-3267. Professional cameras (i.e. cameras with a detachable lens), video and audio recording devices of any kind are strictly prohibited.

Children’s Ticket Policy
All ages welcome. Ages 2 and under admitted free on ticket holders lap. PLEASE NOTE: Some events will require all attendants regardless of age to present a ticket for entry into the arena. Please check the event’s ticket policies at the time of purchase.

Comments and Suggestions
Please send your comments and suggestions to timmonsarena@furman.edu

Concession Stands
Timmons Arena offers a variety of food and beverage items, including Pizza Hut pizza, hamburgers, chicken sandwiches, french fries & an assortment of candy. We proudly serve Pepsi products. No Alcoholic beverages are sold at Timmons Arena. No outside food or beverages are allowed in the arena.

Doors Open
The doors generally open one (1) hour prior to the scheduled game/event time. This may vary, depending on the event. Guest are encouraged to come early to avoid delays.

Defacement of the Facility
Any person observed defacing, damaging or destroying facility property will be subject to prosecution and responsible for monetary reimbursement for all damages.

Exchange/Refund policy
There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase. If you purchased your tickets through the Ticketmaster.com or Ticketmaster charge by phone service your credit card will be refunded automatically.

First Aid
Medical assistance is available for all events at the arena, contact your nearest usher for information.

Guest Services Booth
The Guest Services Booth is located in the lobby of Timmons Arena. Please do not hesitate to ask one of our representatives for assistance. If you have comments or suggestions on improving our customer service, please visit the Guest Services Booth and fill out a comment card.

Guest Conduct
In order to maintain a safe and enjoyable atmosphere, we ask that all guest be courteous to those around them and abide by all Timmons Arena rules and regulations. Any guest (s) engaging in improper behavior will be asked to leave the premises. Guest attempting to re-enter the facility are subject to a trespassing citation.

Lost and Found
All found items are turned into the administrative offices of Timmons Arena. Call (864) 294-3267 to follow up on a lost item.

Paging
The paging of guest in Timmons Arena is not permitted.

Parking
There is no charge for parking and all spaces are within safe walking distance of the arena. Parking for those with disabilities is available in the lot located directly in front of the arena. Spaces are limited and available on a first come, first served basis. Lots open 90 minutes prior to game/event time and guest are encouraged to arrive early to avoid delays.

Prohibited Items inside the facility:

  • Weapons of any kind
  • Fireworks
  • Illegal Drugs and Alcohol
  • Bottles, cans, backpacks, oversized bags and/or coolers
  • oise making devices of any kind
  • Laser Pointers

Re-Entry
There is a “No Re-entry” policy in effect at Timmons Arena, once a guest leaves during an event re-entry is not permitted with out the purchase of another ticket. Exceptions may be made for medical situations and emergencies. Guest should contact an usher/staff member for further assistance.

Smoking
Smoking is strictly prohibited inside Timmons Arena. At most events, a designated smoking area is available outside the main lobby entrance. For some events, no designated smoking area is available.  This policy includes eletronic smoking devices.

Telephones
Public telephones are located in the lobby area for your convenience.

Tickets
Tickets are available at the Timmons Arena Box Office and all Ticketmaster Outlets:

Publix on Woodruff Rd., McAlister Square or Wade Hampton Boulevard in Greenville
Publix in Anderson, Easley and Spartanburg
FYE in Asheville, NC

Charge by Phone:

Toll Free-- 1-800-745-3000

Timmons Arena Insider
Be the first to know what is happening at Timmons Arena! Sign up today to become a Timmons Arena Insider. You will receive e-mails with the most up-to-date information about upcoming athletic events, concerts and family shows. Insiders will be informed of priority pre-sales, special discount offers and the latest concert and event announcements.

©2017 Timmons Arena • All rights reserved • 3300 Poinsett Highway, Greenville, SC 29613